Terms of use and service

 By using Chaldal.com (also referred to as Chaldal or “website” or "Chaldal App") you agree to these conditions. Please read them carefully.

Terms of Use:

Communication:

When you use Chaldal.com, or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by posting disclosures on the site, by email, push notifications or by phone. Additionally any disclosures posted on the site, or sent to you by email fulfill the legal obligation of communication made in writing.

 

Eligibility:

If you are a minor, i.e. under the age of 18 years, you must not register as a user of the Chaldal.com and must not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the website. Chaldal reserves the right to terminate your membership and / or refuse to provide you with access to the website if it is brought to Chaldal’s notice or if it is discovered that you are under the age of 18 years.

 

Your Account and Responsibilities:

If you use the website, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, we have the right to suspend or terminate your membership on the website.

 

Charges:

Membership on the website is free for users. Chaldal does not charge any fee for browsing and buying on the website. Chaldal reserves the right to change its fee policy from time to time. In particular, Chaldal may at its sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event, Chaldal reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website.

 

Copyright

The material (including the content, and any other content, software or services) contained on Chaldal.com are the property of Chaldal Limited, its subsidiaries, affiliates and/or third party licensors. No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Chaldal Limited.

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar any such activity.

 

Cookies:

This site uses cookies, which means that you must have cookies enabled on your computer in order for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Web sites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user.

 

Promotional Activity:

To promote the service Chaldal uses various advertisement content, with no intention of deceiving. Chaldal believes, every user went through our website before using the service and is aware of every information provided in the site.

 

Terms of Service:

 

Product Descriptions:

Chaldal attempts to be as accurate as possible. Chaldal does not manufacture or produce any product by themselves. Therefore, Chaldal does not warrant that product descriptions or other content of any Chaldal product is accurate, complete, reliable, current, or error-free. If a product offered by Chaldal itself is not as described, your sole remedy is to return it in unused condition.

 

Pricing:

Except where noted otherwise, the list price or suggested price displayed for products on Chaldal represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If the MRP (Maximum Retail Price) of an item sold by Chaldal is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than Chaldal, we will, either refund the amount or replace the product according to your preference, when acknowledged.

If you find that Chaldal has charged you a price which is higher than the Maximum Retail Price (MRP) stated on the product, you will be eligible for a refund for the difference. We sometimes have stock of products from multiple batches with differing MRP printed on the product, while our website has the most recent MRP factored in, it is possible that you may have received a product from a different batch with a different MRP. Please inform us and claim a refund in such cases. 


Return Policy:

A user may return any product during the time of delivery, or within 7 days if:

  • Product does not meet user’s expectation.
  • Found damaged during delivery
  • Have doubt about the product quality and quantity
  • Received in an unhealthy/ unexpected condition
  • Is not satisfied with the packaging
  • Finds product unusable

A user may return any unopened or defective item within 7 days of receiving the item. But following products may not be eligible for return or replacement:

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used/installed
  • Products with tampered or missing serial/UPC numbers
  • Any damage/defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered
  • A pack of diapers with more than three (3) pieces missing/used 

 

Refund Policy:

All refunds will take a minimum of 10 days to process. Refund requests will be processed under mentioned situation:

  • Unable to serve the customer with any product
  • Items returned by customer for pre-paid orders
In case of Cash On Delivery, customers are expected to verify that they have received all the items and in the right condition. Refund amount for Cash on Delivery will be adjusted with the next order placed by the customer.

 

Supply Policy:

Chaldal does not produce or manufacture any product. While we try our best to ensure quality of the products on our platform, the responsibility of assuring quality lies with the manufacturer. We offer a flexible return policy which users can avail for defective products.

Chaldal, at its sole discretion, reserves the right to cancel any order. A order placed using Chaldal.com website or Chaldal App is not a commitment to deliver the items. We usually cancel orders under the following circumstances: 

  • Bulk delivery to reseller of products -- our service is meant for consumers. Some of our distribution agreements prevent us from selling to other retailers.
  • Abuse of discount code by customer. Creating multiple accounts to generate more discount codes is strictly forbidden.
  • Suspected payment fraud
  • If we believe that the safety of our delivery executive will be compromised by delivering to a certail location
  • Orders received from outside our delivery coverage areas
  • If we are unable to communicate with the customer over phone

Chaldal tries its best to serve the users. But if under any unavoidable circumstance, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email.

All products displayed on the website are subject to change and are subject to availability.

 

Modifications:

Chaldal reserves the right to modify these Terms and Conditions. Such modifications shall be effective immediately upon posting on Chaldal.com. You are responsible for the reviewing of such modifications. Your continued access or use of Chaldal.com shall be deemed your acceptance of the modified terms and conditions.