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Hello Chaldal Customer,
Here at Chaldal we take the safety and well-being of our team members and customers very seriously. We would like to inform you that we have taken several steps on our premises and made significant changes to our operations to ensure health and hygiene of our employees as well as our customers during this calamitous time.
We have invested in purchasing items like masks, hand sanitizer, thermal scanners, handwashing stations, disinfecting sprays, additional janitorial items, etc. We have appointed a new Director of Hygiene and Infrastructure and redeployed team members from their regular roles to perform audits at all of our sites to make sure that people are educated and complying with the new normal.
Safety and Hygiene
- We are conducting daily temperature checks across all hundreds of employees across all our premises using thermal scanners. If an employee has a fever, they are sent home as per HR policy.
- Thousands of masks have been distributed across our warehouses for all of our employees and we have mandated that they be worn at all times.
- We have set up multiple checkpoints for sanitation, including basins at the entrance of every warehouse, to clean hands before and after picking products.
- We have multiplied the frequency and intensity of cleaning all premises, including spraying all common surfaces with disinfectants multiple times a day. Bikers and drivers are also required to disinfect their seats and steering wheels at the beginning and end of every shift.
- We have sourced hundreds of additional units of hygiene items such as hand rub and hand sanitizer for our teams. Our accountants also wear gloves and sanitize their hands after handling every single cash transaction. Additionally, extra precaution is taken by employees dealing with perishable items such as fruits and vegetables.
- All our employees are mandated to wash their hands often with soap and water for at least 20 seconds, as well as disinfect their hands and shoes upon entering our buildings.
- We conduct frequent trainings and audits to make sure the new health and safety measures are understood and being followed.
Social Distancing
- All our external meetings now happen through voice or video calls.
- Our office spaces have been adjusted as much as possible to accommodate the new social distancing parameters in mind.
- We have restructured many of our hiring activities and trainings to minimize physical meetings.
- Our customers are encouraged to avail contactless delivery and prepay for orders.
- Our deliverymen are encouraged to maintain a distance of one metre from customers when dropping off orders.
- We have moved several of our employees to housing closer to our warehouses and offices to reduce travel and contact with external parties. Several of our higher management staff have voluntarily quarantined themselves together in one building too.
Job Creation
- We are increasing staffing to meet the challenge of being a lifeline for our customers. We have opened up several new warehouses and have hired 600+ new employees since the outbreak to cope with increased demand.
- We are constantly evaluating how to best support our teams and roll out new measures to protect the health and safety of everyone helping our customers get their much needed necessities.
Glove Policy
We receive a lot of questions about our lack of use of gloves. We believe that while they may make us feel safe, they do not in any way replace proper hand washing and hygiene. Therefore, our deliverymen and pickers are not mandated to wear gloves.
Here are 5 reasons we think washing hands is better than wearing gloves:
- Gloves are like hands when it comes to spreading viruses.
a. Gloves can often lead to cross contamination and are capable of transmitting viruses to other surfaces. If you touch something that is infected, the next thing you touch can also become infected, like grabbing a product from the shelves and then touching a cell phone or your face. - Gloves can give you a false sense of security.
a. People have less incentive to wash their hands when wearing gloves even though that is the best-proven way to kill the virus.
b.The adhesive properties of viruses differ among viruses; it is possible the coronavirus could adhere to the latex gloves better than it could adhere to your own skin. “The unnecessary and inappropriate use of gloves results in a waste of resource and may increase the risk of germ transmission,” according to World Health Organization (WHO).
a. When gloves are not taken off in the correct way, you may actually contaminate yourself with anything on the outer surface of the gloves. Centers for Disease Control and Prevention (CDC) also states "Gloves may have small defects that are hard to see or maybe torn during use, and hands can become contaminated during removal of gloves."- WHO clearly states that, “those shopping for groceries, stocking the shelves, or handing over food deliveries, gloves should not replace the tried and true methods of hand-washing, proper cough etiquette, and physical distancing.”
a. Hand hygiene by rubbing or washing remains the basic guarantee to hand decontamination.
At the end of the day, the single best intervention is excellent hand hygiene- washing your hands as frequently as possible. We have provided sufficient training and information on the benefits of sanitizing hands properly, either using alcohol based rubs or soap and water, to all of our employees. You can rest assured that your groceries are in good hands.
We understand that you trust us to deliver your groceries to your doorstep and are working tirelessly to expand our operations as quickly as possible amidst this national crisis. While your convenience continues to be priority for us, your safety is just as important. Our only request to you is that you remain out of harm's way at home and continue being patient with us.
With love,
Chaldal Team
Chaldal Team